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Frequently Asked Questions

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KG Home Health provides personal care, companionship, homemaker services, and a variety of other support for seniors and other individuals so they can remain in the comfort of their own homes. We offer  diverse  flexible care solutions that meet the needs of all individuals and their unique situations.

Whether your loved one is in their own home, living with you, or residing in a facility, we can craft a care plan that works for you and your loved one.

Learn more about the comprehensive range of services we offer having a trusted advisor in your corner. Contact us today. 

Yes, KG Home Health provides home care services with non-traditional housing. Our Care Managers will meet with the family to conduct a thorough assessment and develop a care plan that best meets the needs of the client and the environment in which they reside.

Yes. However, whether you needed services are covered will depend on your specific long-term care policy. 

Yes. Depending on the specific type of care you require, the hour minimums may vary. We encourage you to contact us to inquire about your specific needs.

We take pride in the service care we provide and we ensure that you are happy with our services. 

All of our caregivers are employees of KG Home Health. KG Home Health manage, supervise, handles all the administrative, billing, payroll, and tax concerns involved in the employee process. 

 If you aren’t sure if you can afford the services you want, KG Home Health Care Managers can arrange an economical solution by using an innovative assessment tool, designed to calculate the fewest number of hours needed for your care plan. 

We aim to keep our services as flexible as possible. You are not obligated to use our services for a specified period of days; you may cancel services or a scheduled shift at any time. 

KG Home Health understands your concern for safety and security. We never hire anyone we would not welcome into our own homes. All of our employees, including Caregivers and administrative staff members, undergo comprehensive pre-employment screening that goes beyond the standard interviews and references.

We conduct nationwide background, criminal, immigration, and identity checks, along with competency testing. Because we care about the level of care we provide, KG Home Health conducts client service and safety training for all employees.

KG Home Health office hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. (except for major holidays). However, a staff member is available by phone 24 hours a day, 365 days a year to assist you with urgent care or staffing needs.

We do take credit & debit cards for our services. We typically accept this methods for clients that do not have insurance or when loved ones need a caregiver for a few hours. For an example, the daughter of a individual calls and informs us that they need a caregiver for 2 hours so that they can run errands. We call these clients “Cash Clients”. Cash clients are individuals we do not deal with on a daily basis we are only contacted when in need.